Service Level Agreement for Electronic Services
The purpose of the SLAEC is to explain and clarify the quality of the services provided through the various systems and services and the rights and obligations of the Library and the beneficiary. It is a frank and clear agreement between the library and all those who deal with it, whether or not they are aware of the agreement. Therefore, the use of any of the services covered by this Agreement constitutes an implicit and explicit consent by users to all of this Agreement, without prejudice to any other agreements that may be included in the provision of that Service.
The rights and obligations of beneficiaries
Beneficiaries’ requests shall be dealt with in a fair and confidential manner, and what is required shall be provided through the system, or by mobile or email as needed. The portal allows the user to register an account through which he can apply for services and take advantage of the systems and applications provided by the portal; through their account under the tab ‘My Electronic Services’, the user can follow the progress of the application. The registration must be identical to the means of identification used, and the information entered must be correct. If incorrect information is entered or attached, this can lead to rejection of the application. The applicant is fully responsible with regard to his choices and the regulations governing the services, and irregular applications will be rejected. If an application is accepted, the applicant will be informed of this through their email as registered in the portal. The status of the application can also be queried through the account registered in the portal under the tab ‘My Electronic Services’.
The Rights and Obligations of the Library,
Service delivery level
| No. | Electronic Services | Availability | Total time (Days) |
|---|---|---|---|
| 1 | Individual book an appointment service | 24 /7 | 1 |
| 2 | Child book an appointment service | 24 /7 | 1 |
| 3 | Remote reference service | 24 /7 | 3 |
| 4 | Children's book publishing service | 24 /7 | 180 |
| 5 | Book publishing service | 24 /7 | 90 |
| 6 | Collection service | 24 /7 | 3 |
| 7 | Special Group Service | 24 /7 | 10 |
| 8 | Collectibles buying service | 24 /7 | 10 |
| 9 | Group visit booking service | 24 /7 | 1 |
| 10 | Information about a research topic | 24 /7 | 3 |
| 11 | Reservation of a hall for an event | 24 /7 | 5 |
| 12 | Cooperative Training | 24 /7 | 3 |
| 13 | volunteer | 24 /7 | 2 |
| 14 | Subscribe to the Children's Book Club | 24 /7 | 5 |
| 15 | Search in the general catalog | 24 /7 | 1 |
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